This meeting was very helpful even though I was not able to stay for the entire event. I have a few take-aways for myself and others. In general, the DC Unified Command Center (UCC) deals with millions of call, literally millions. The 911 operators answer 96% of their calls w/in 5 seconds. I would therefore characterize this 911 service as above average for the Nation and capable of handling our calls. One this was emphasized by the UCC staff present. Call 911 ever time you want a police response to an event whether is immediate or not. 911 is for emergency and non-emergency calls. If you see drug activity, call-in a detailed description. See a fight or car accident, call 911. All calls will be handled and dispatched with the correct priority. Emergency calls are dispatched often before you finish your call. Stay on the line and give the best description of the event that you can if able. The more detailed information that you give is added to the dispatch and sent to the officers. This is important in cases where it takes you a few moments to describe who is wearing what, and which person might have had a weapon. Finally, 911 callers are not police officers but they are cleared and trained District employees. 911 operators are held to a high standard to protect your personal information.
Bates Area Civic Association 
This meeting was very helpful even though I was not able to stay for the entire event. I have a few take-aways for myself and others. In general, the DC Unified Command Center (UCC) deals with millions of call, literally millions. The 911 operators answer 96% of their calls w/in 5 seconds. I would therefore characterize this 911 service as above average for the Nation and capable of handling our calls. One this was emphasized by the UCC staff present. Call 911 ever time you want a police response to an event whether is immediate or not. 911 is for emergency and non-emergency calls. If you see drug activity, call-in a detailed description. See a fight or car accident, call 911. All calls will be handled and dispatched with the correct priority. Emergency calls are dispatched often before you finish your call. Stay on the line and give the best description of the event that you can if able. The more detailed information that you give is added to the dispatch and sent to the officers. This is important in cases where it takes you a few moments to describe who is wearing what, and which person might have had a weapon. Finally, 911 callers are not police officers but they are cleared and trained District employees. 911 operators are held to a high standard to protect your personal information.